Frequently Asked Questions
General
What is CrimsonTickets?
CrimsonTickets is a marketplace built for Indiana University students to buy and sell IU student football and men’s basketball tickets.
Who can use CrimsonTickets?
Accounts must be created with a verified @iu.edu email address.
Is CrimsonTickets affiliated with Indiana University?
No. CrimsonTickets is an independent third-party student marketplace and is not affiliated with or endorsed by Indiana University.
What tickets are available?
CrimsonTickets currently supports Indiana home football and basketball student tickets.
Is CrimsonTickets safe to use?
CrimsonTickets uses verified @iu.edu accounts, Stripe-powered checkout, and a controlled ticket-transfer process to reduce the risk of scams and duplicate sales.
Are prices fixed or can I bid?
All listings are fixed price. CrimsonTickets does not use bidding or offers.
Selling
How do I list a ticket?
Sign in, choose an Indiana home football or men’s basketball game, set your price, and publish your listing.
Does CrimsonTickets charge sellers a fee?
CrimsonTickets charges no seller platform fee. Venmo may apply its own fees or account requirements.
What happens after my ticket sells?
Transfer the ticket to crimsontickets@outlook.com through the official Indiana Athletics ticket system, then mark it sent in My Account. CrimsonTickets verifies receipt, pays you through Venmo, and forwards the ticket to the buyer.
How quickly do I need to transfer a sold ticket?
Your transfer deadline is shown in My Account after the ticket sells. Send the ticket before that deadline so CrimsonTickets has time to deliver it to the buyer.
When do I get paid?
Save your Venmo username under Set up seller payouts in My Account. After your ticket sells, transfer it to crimsontickets@outlook.com. CrimsonTickets verifies receipt of the correct ticket and sends your payout through Venmo. Your seller dashboard shows when payment is recorded.
Can I change my listing price?
Yes, as long as the listing is still active and has not been purchased.
Can I remove my listing?
Yes, as long as the listing is still active and has not been purchased.
What happens if my ticket does not sell?
Nothing is charged. You can leave the listing active, change the price, or remove it before it sells.
Buying
How do I buy a ticket?
Choose a home game, select an available listing, and complete checkout securely through Stripe.
When do I receive my ticket?
After purchase, the seller sends the ticket to CrimsonTickets through the official Indiana Athletics transfer system. CrimsonTickets then forwards the official transfer to you.
How do I accept the ticket?
Follow the instructions in the Indiana Athletics transfer invitation and accept the ticket through the official ticketing system.
What is Buyer Protection?
If the correct ticket is not delivered in time for the game, contact CrimsonTickets support for review. Eligible orders may be refunded.
What should I do if my ticket has not arrived?
Check the email connected to your CrimsonTickets account, including spam or junk folders. If the official transfer is still missing, contact support and do not confirm receipt.
What if I receive the wrong ticket?
Do not confirm receipt. Contact CrimsonTickets support with your order details so the transfer can be reviewed.
Protection, Refunds & Support
How are refunds handled?
Refunds are reviewed for issues such as non-delivery, an incorrect ticket, duplicate sale, or event cancellation. Approved refunds are returned to the original payment method through Stripe.
What happens if a game is canceled?
If a game is canceled and not rescheduled, CrimsonTickets will review affected orders for refunds.
What happens if a game is postponed or rescheduled?
Tickets will generally remain valid for the new date unless the official ticket provider states otherwise.
What happens if a seller cannot deliver the ticket?
CrimsonTickets may cancel the order and refund the buyer. Seller payout will not be released for an undelivered ticket.
How do I contact support?
Use the Support page to send CrimsonTickets a message. Include your order ID and any details that will help us review the issue.
We’re here to help.
Send us a message or check your CrimsonTickets account for transfer and payout status.